Shipping policy

At Mountelle, we believe the journey of your perfume should be as elegant and refined as the scent itself. This policy outlines how we process, prepare, and deliver your orders, reflecting our commitment to quality, security, and exceptional customer care.

1. Processing Times

At Mountelle, we approach every order with the same care and attention to detail as we do in crafting our fragrances. Once you place an order, our team begins a meticulous process of verification, quality inspection, and secure packaging to ensure your chosen scent arrives in pristine condition. This process typically takes 1 to 3 business days, excluding weekends and public holidays. During times of exceptional demand—such as new collection launches, festive seasons, or promotional sales—our processing window may extend up to 5 business days, allowing us to maintain our high standards without compromise. We view processing not as a mere logistical step but as an integral part of your luxury experience with Mountelle. Each bottle is handled thoughtfully, prepared to leave our facility with the assurance of quality you expect.


2. Shipping Rates & Delivery Estimates

We proudly ship worldwide. Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping (Within [Country])

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3-7 business days [insert]
Express Shipping 1-3 business days [insert]

International Shipping

Region Estimated Delivery Time Cost
North America 7-14 business days [insert]
Europe 7-14 business days [insert]
Asia-Pacific 10-20 business days [insert]
Rest of World 10-25 business days [insert]

Note: Delivery times are estimates and may vary due to customs delays, natural events, or carrier issues beyond our control.

3. Shipment Confirmation & Tracking




3. Shipment Confirmation & Tracking

Transparency and peace of mind are central to the Mountelle experience. As soon as your order has been lovingly prepared and entrusted to our delivery partners, we will send you a detailed Shipping Confirmation Email. This notification will include a tracking number unique to your shipment, allowing you to monitor its journey to your doorstep in real time. Please note that tracking information may require 24 to 48 hours to become fully active in the courier’s system. Throughout this process, we remain at your disposal—should you ever have questions about your tracking status or require updates, our dedicated customer support team is always ready to assist.

4. Customs, Duties & Taxes

As a purveyor of fine fragrances serving an international clientele, we want to ensure you are fully informed about potential import costs. Depending on your country’s regulations, your order may be subject to customs duties, VAT, import taxes, or other fees once it arrives in your destination country. These charges are assessed by local customs authorities and are entirely beyond Mountelle’s control; therefore, they remain the sole responsibility of the customer. We strongly recommend checking with your local customs office prior to placing your order, so you can be aware of any applicable fees. Mountelle is committed to transparency, but ultimately, these charges vary widely by region and must be settled by you, the importer of record, to release your package for delivery.

5. Address Accuracy

Ensuring a seamless delivery begins with accurate information. At Mountelle, we kindly ask that you double-check all shipping details—particularly your full address, postal code, and contact number—when placing your order. A small oversight in your address may lead to delivery delays, returned packages, or even loss in transit. While we will make every reasonable effort to assist with corrections before dispatch, once an order has been shipped, we are unable to reroute it. We regret that we cannot be held liable for orders that fail to arrive due to incorrect or incomplete shipping details provided at checkout. If you realize an error after placing your order, we urge you to contact us immediately at [insert email], and we will do everything in our power to amend it before your parcel is on its way.

6. Shipping Restrictions

Perfumes, by nature, contain alcohol and are classified as hazardous materials under international shipping regulations. As a result, certain destinations may impose restrictions on the import of fragrances, or require additional documentation and extended transit times. Moreover, for security reasons and to ensure safe delivery, Mountelle is unable to ship to P.O. Boxes, military addresses (APO/FPO), or parcel lockers. We require a valid residential or business address to complete shipment. We appreciate your understanding as we navigate these regulations to bring you your signature scent with the highest standards of safety and compliance.

7. Lost or Damaged Packages

Though we collaborate exclusively with reputable carriers and take extensive care in packaging your order, occasional mishaps outside our control may occur. If your shipment appears to be delayed beyond the expected delivery window, or if tracking indicates a package has been delivered but you have not received it, please notify us promptly. We will initiate an investigation with the carrier and keep you updated throughout the resolution process. Should your parcel arrive damaged, we ask that you email us within 48 hours of delivery with clear photographs of both the outer packaging and the product inside. This allows us to file claims and arrange for a suitable replacement or other resolution. At Mountelle, your satisfaction is paramount, and we strive to rectify any such rare occurrences with urgency and care.

8. Multiple Shipments

To ensure the quickest possible delivery, your order may occasionally be fulfilled from different Mountelle warehouses or be divided due to inventory availability. This means you might receive multiple parcels under a single order number. Rest assured, you will receive a separate tracking number for each shipment, along with detailed updates. Each package is packed to our luxury standard, reflecting the same Mountelle promise of quality and presentation, no matter how your order is divided.

9. Changes & Cancellations

We understand that circumstances can change. While we aim to process orders swiftly, we will always do our best to accommodate requests for order modifications or cancellations. However, please be aware that once your order has entered the fulfillment stage or shipped, changes are no longer possible. We encourage you to reach out to us at [insert email] as soon as possible if you wish to amend or cancel your purchase. Our team is here to assist and will explore every feasible option to ensure your experience with Mountelle remains exceptional.

10. Questions?

Your trust is the cornerstone of our brand, and we are dedicated to ensuring your journey with Mountelle is delightful from start to finish. Should you have any questions about our shipping practices—or need personalized assistance at any stage—please do not hesitate to reach out. Our attentive Mountelle Concierge Team is ready to guide you, whether you require tracking assistance, advice on international delivery, or any additional support. Contact us at [insert email] or [insert phone number if applicable], and allow us to provide the attentive service you deserve.